Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
GloAfrix offers multiple delivery options including standard delivery, express delivery, and local pickup
(where available). Delivery methods may vary depending on the seller, product type, and location.
Do You Ship Internationally?
Yes. GloAfrix supports both local and international shipping. Cross-border delivery is available through
our logistics partners, with tracking and estimated delivery timelines provided at checkout.
How Long Will It Take To Get My Package?
Delivery timelines depend on your location and the seller’s fulfillment process. Local deliveries typically
take 1–5 business days, while international shipments may take 5–15 business days. Real-time
tracking is provided once your order is dispatched.
PAYMENT
What Payment Methods Are Accepted?
GloAfrix supports secure payments including Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo),
debit/credit cards, and other integrated payment gateways depending on your region.
Is Buying On-Line Safe?
Yes. GloAfrix uses secure payment gateways, encryption, and fraud protection systems to ensure safe
transactions. Buyer protection policies are in place to safeguard your purchases.
Order & Returns
How do I place an Order?
Simply browse products, add items to your cart, and proceed to checkout. Provide your delivery details,
choose a payment method, and confirm your order.
How Can I Cancel Or Change My Order?
Orders can be modified or canceled before they are processed or shipped. Visit your order dashboard
or contact support immediately for assistance.
Do I need an account to place an order?
Yes. Creating an account allows you to track orders, manage deliveries, and access support services
efficiently.
How Do I Track My Order?
Once your order is shipped, you will receive a tracking link via email or SMS. You can also track your
order directly from your GloAfrix account dashboard.
How Can I Return a Product?
If you receive a defective, damaged, or incorrect item, you can initiate a return through your account.
Return eligibility depends on the seller’s return policy. Refunds or replacements are processed after
verification.
Frequently Asked Questions - Seller FAQ Guide
How do fees work on GloAfrix?
GloAfrix provides an accessible marketplace for sellers. Fees may include listing fees, transaction fees,
and payment processing fees depending on the services used. All applicable charges are clearly
displayed before sellers confirm any listing or transaction.
What do I need to do to create a shop?
Create an account, set up your shop name and business details, configure payment and billing options,
and upload your product or service listings. Additional verification may be required for compliance and
trust.
How do I get paid?
Sellers receive payments through supported methods such as Mobile Money, bank transfers, or digital
wallets. Payments are processed after order confirmation and delivery verification.
Do I need a credit or debit card?
No. Sellers can register using mobile money, bank accounts, or digital wallets. Cards may only be
required for billing or verification purposes where applicable.
What can I sell on GloAfrix?
GloAfrix supports a wide range of products and services including consumer goods, business services,
and sourcing opportunities, provided they comply with platform policies and legal requirements.
Why sellers choose GloAfrix
GloAfrix offers easy onboarding, access to global buyers, secure transactions, logistics support, and
tools to help businesses grow across Africa and beyond.
How do I place an Order?
Simply browse products, add items to your cart, and proceed to checkout. Provide your delivery details,
choose a payment method, and confirm your order.
How Can I Cancel Or Change My Order?
Orders can be modified or canceled before they are processed or shipped. Visit your order dashboard
or contact support immediately for assistance.
Do I need an account to place an order?
Yes. Creating an account allows you to track orders, manage deliveries, and access support services
efficiently.
How Do I Track My Order?
Once your order is shipped, you will receive a tracking link via email or SMS. You can also track your
order directly from your GloAfrix account dashboard.
How Can I Return a Product?
If you receive a defective, damaged, or incorrect item, you can initiate a return through your account.
Return eligibility depends on the seller’s return policy. Refunds or replacements are processed after
verification.